The Mercy Max Natural Agate Necklace

SHIPPINGS & RETURNS

Orders placed from Monday to Friday 16:00 GMT will be processed and shipped the following business day. Orders placed on weekends and public holidays will be processed and shipped two business days later. No deliveries are made on weekends or public holidays. Standard delivery time: 3-4 business days after processing and shipping. Express delivery time: 1-2 business days after processing and shipping. Unfortunately, Irene Kol London is unable to deliver to PO boxes or APO/FPO addresses. Irene Kol London's top priority is our customer satisfaction. You may return your online order up to 28 days after receipt. Our returns policy covers all items, including those on promotion or sale (with the exception of Gift Cards and Irene Kol London Masks if unpacked due to hygienic reasons). How much time do returns take to be processed? Once we have your return package we will register it and you will receive an email notification once return is processed. The refund transmission will then depend on the guidelines of your financial institution and it may take up to 3-7 business days for the credit to be applied to the same payment method used to place the order. The entire return and refund process may take up to 3-4 weeks from postage date. Returns via Irene Kol London store: Returns will be processed to the original payment method and will take up to 3-7 business days for the credit to be applied.

CARD & MAINTENANCE

Irene Kol London crystal is a delicate material that must be handled with special care. To ensure that your Irene Kol London product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage: Jewellery & Watches: Store your jewellery individually in the original packaging or a soft pouch to avoid damage. Polish your jewellery frequently with a lint free cloth to maintain its original sparkling condition. Our recommendation is, to always place the jewellery on last, as a finishing touch to an outfit. And don’t forget to remove your Irene Kol London jewellery before washing your hands, swimming or using products such as perfume, hairspray, soap, or lotion. Such products may harm the metal, cause discoloration or cause a loss of crystal brilliance. Avoid contact that may scratch or chip the crystal. Crystal Creations & Home: Polish your product carefully with a soft, lint free cloth or clean it by hand with lukewarm water. Do not soak your crystal products in water. Dry with a soft, lint free cloth to maximise brilliance. Avoid contact with harsh, abrasive materials and glass/window cleaners. When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.

GIFT-GIVING SERVICES

Make your gift extra special at no extra cost by selecting your preferred options in your shopping bag. Add an elegant greeting card with a personalised message inside (limited to one greeting card per order). For the ultimate finishing touch, add a premium Irene Kol London gift bag. Delivery to your address: You will receive one gift bag for each item ordered. The gift bag(s) will be enclosed separately, so you can wrap the gift(s) yourself. Delivery to a different address: All the items will be beautifully presented in a single gift bag. The package will include a delivery note, which also serves as a warranty, but no invoice.