Shipping & Delivery

Everything you need to know about getting your order to you.

  • For more information on our delivery and shipping options please see our Delivery Information page.

  • All delivery methods require a signature on receipt. If you are out when Royal Mail try to deliver your parcel, they should leave you a 'Something for you' card so that you can collect the parcel from your local sorting office or rearrange delivery. In order to collect your parcel from the sorting office you need to take proof of address with you.

  • Yes it can. You will be given the option to add a different delivery address when you reach the checkout. If you wish to change your address after placing your order, please contact us within 1 hour. After this time period has lapsed we will be unable to change the address.

  • Yes, we ship worldwide. Shipping in Europe costs £12.98, US shipping costs £19.98 and the rest of the world costs £15.98. We send orders using Royal Mail International Signed For, which is an insured service.

  • Yes, all of our Irene Kol jewellery is supplied in one of our pink velvet pouches. Our scarves are supplied with a grey cotton storage bag.

  • Import duties and taxes may be charged on orders shipping to EU countries — these are set by the Customs Authority of the destination country. For all orders to EU countries, UK VAT will be deducted at checkout. The recipient is responsible for all customs costs associated with the import of the products.

Orders

Questions about placing and managing your order.

  • Once you have completed your order you will be shown a success page with your order reference number. We will also send you an email confirming that your order has been placed. If you do not receive an email please check your spam or junk folder.

  • Unfortunately orders cannot be cancelled once placed as they have already been sent to our warehouse to be processed. If you would no longer like your order, please wait until it arrives and then email us to cancel under the Consumer Contract for Distance Selling.

  • From time to time we run promotions. The best way to make sure you are notified of all of our offers and news is to register for our newsletter.

  • Our website lists all of our currently available stock. Unfortunately if you can no longer see an item it means we have sold out since you last visited. To see if we can help locate the item from another stockist please email us at info@irenekollondon.co.uk.

  • If you can't find an item on our website, please email us at info@irenekollondon.co.uk and we can send you a list of stockists who ordered the item you are looking for.

  • Your order will be sent in a plain jiffy bag with a plain address label. Royal Mail require us to include our return address at the bottom of this label.

Returns & Refunds

Our returns and refunds policy, made simple.

  • We have extended our returns period to 45 days. We currently only offer exchanges for faulty goods. If you need to return any goods, you can do so providing the item(s) are still in all of their original packaging and all labels are present. Please note that earrings cannot be returned unless faulty, for reasons of hygiene. You will receive a refund for the value of the item(s); we will only refund postage if the item is faulty.

  • Yes you can. All purchases from the Irene Kol website can be returned for a refund or an exchange within 28 days of purchase, with the exception of earrings (for reasons of hygiene).

  • Should you receive an item that is not in perfect condition, please contact us within 24 hours of receipt at info@irenekollondon.co.uk and we will arrange a replacement or refund for you.

  • If you have bought an item from one of our stockists and you'd like a refund you will need to get in touch with them directly — we won't be able to process a refund if it wasn't bought from us online. If you have an item which needs repairing we're happy to help; email us at info@irenekollondon.co.uk.

  • Unfortunately orders cannot be cancelled once placed as they have already been sent to our warehouse. If you would no longer like your order, please wait until it arrives and then email us to cancel under the Consumer Contract for Distance Selling.

  • Import duties and taxes may be charged on orders shipping to EU countries. For all EU orders, UK VAT will be deducted at checkout. The recipient is responsible for all customs costs. We have no control over these charges and advise you to check the import charges applicable in your country.

Product Care & Information

How to care for and get the most from your Irene Kol pieces.

  • All Irene Kol designs are made using the finest hand sourced materials. Key care tips:

    • Gemstones: Avoid contact with perfumes and creams as they will dull the finish. Do not immerse in water or chemical solutions. Clean with a soft dry cloth only.
    • Storage: Store in the pouch provided, away from direct sunlight and extreme temperatures.
    • Tigers Eye: Take extra care around liquids or creams containing alcohol as this may cause colour transfer onto skin or clothing.

  • Our Demi-fine collection is made from plated sterling silver and our semi-precious collection is made from semi-precious stones. All earring styles use Sterling Silver. Some stones are dyed to achieve vibrant colours — each piece has unique markings and may vary slightly from the piece pictured.

  • To open necklaces and bracelets with a Chinese knot, simply pull on the two beads closest to the knot on the main row of beads. To tighten a bracelet or shorten a necklace, pull on the hanging beads to slide the knot along the cord. To request an illustration please email info@irenekollondon.co.uk.

  • We offer a restringing service for damaged items where all the beads are present and only the cord needs replacing. Items less than a year old are repaired for free; older items incur a £20 charge. Please be aware there is a lead time of around 8–10 weeks as items are sent to our manufacturer. Please contact us to request a repairs form.

  • Each Irene Kol design is guaranteed for 12 months under normal conditions of wear and tear. Items should never be altered by a third party — items altered by a third party cannot be guaranteed. To get any piece repaired please contact us directly at info@irenekollondon.co.uk.

  • We only sell current season and classic styles on our website. Sometimes we feature stock from previous seasons in our online sales or at occasional sample sales. The best way to make sure you don't miss out is to register for our newsletter.