Scope of Policy
This policy applies to Irene Kol London’s treatment of personally identifiable information that Irene Kol London collects through Irene Kol London’s website and when you use Irene Kol London’s services.
Information Collection and Use
Irene Kol London collects personally identifiable information when you request information from Irene Kol London. On such occasions, Irene Kol London may ask for your name, email address, post code, and personal information concerning your interests, occupation, gender, and other demographic information.
Irene Kol London does not seek to collect such information from persons under the age of 18. If you are under the age of 18, please do not submit any such information to us. If you are the parent or guardian of a person under the age of 18 who has provided such information to us, please inform us (through the Irene Kol London website or telephone number listed above) and we will remove such information from our database as described further below.
In addition, no person (of any age) is required to provide us with the personally identifiable information we requested, if you do not wish to do so. Your provision of requested information to us through Irene Kol London website or other means is presumed by us to be voluntary and with your consent to the uses described herein. If after submitting personally identifiable information to us, you wish to “opt-out,” please contact us as noted above and we will remove your information from our database as set forth below in the section titled “Managing Your Information”. Irene Kol London uses the information you provide us to customize advertising and content that we present to you, to contact you concerning special offers and new products and to enhance our product offerings.
Irene Kol London will not sell or rent your personally identifiable information to any third party except when: You have been given an opportunity to “opt out” of sharing the information and have declined to exercise that right within the time period provided; Irene Kol London might be required to share your information in order to provide a product or service that you have requested, in which case we will demand that any third party we use to fulfil your order agree that it does not have the right to use the personally identifiable information other than to fulfil your request; or Irene Kol London is required to respond to subpoena, court orders or other legal process requiring such disclosure.
Managing Your Information
Irene Kol London employs reasonable measures to maintain all personally identifiable information provided by you on computer servers in a controlled and secured environment in an effort to hinder unauthorized access, loss, alteration, use or disclosure of such information. Irene Kol London utilizes secure socket layer encryption technology and firewall network protection to protect personally identifiable information that is transmitted to Irene Kol London‘s e-commerce websites. Unfortunately, the nature of the Internet is such that information may be transmitted over networks without appropriate security measures and may be accessed, deleted, altered, used or disclosed by unauthorised persons.
To protect Irene Kol London‘s customers from fraudulent transactions on Irene Kol London‘s e-commerce websites, all orders are subject to review and verification. As part of the verification process, an order may be temporarily placed on hold in order to verify credit card billing information, which may include contacting the credit card holder.
Modifications to This Policy
Irene Kol London may make modifications or amendments to this policy from time to time. In the event that such changes alter how Irene Kol London gathers, processes, uses or discloses your personally identifiable information, Irene Kol London will post such changes on our website.
Irene Kol London, its suppliers, licensors, or the original creators of all materials on Irene Kol London‘s website own all copyrightable subject matter on Irene Kol London’s website and all trademarks, patents, proprietary information, technologies, products, processes or other proprietary rights of Irene Kol London and/or such other parties. No license to or right in any such copyrights, trademarks, patents, proprietary information, technologies, products, processes and other proprietary rights of Irene Kol London and/or other parties is granted to or conferred upon you.
Notwithstanding the foregoing, Irene Kol London hereby authorizes you only to copy the content herein solely for your personal and private use in learning about, evaluating, or acquiring Irene Kol London products. Except where expressly noted, no other permission is granted to print, copy, reproduce, distribute, transmit, upload, download, store, display in public, alter, or modify the content contained on this website. Any unauthorized use of any material contained on this website may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. Any other use of materials on this website, including reproduction for purposes other than those expressly permitted herein, modification, distribution, or republication, without prior written permission of Irene Kol London is strictly prohibited. Any copy made by you as permitted herein must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other website or in any environment of networked computers is prohibited.
Contests and Sweepstakes
When we run a contest or sweepstakes relating to this website, it will be accompanied by a set of rules. The rules for each contest/sweepstakes will specify how the information gathered from you for entry will be used and disclosed.
The Payment Card Industry Data Security Standard (PCI DSS) is a security standard which at Tier 1 Certification and compliance ensures unbeatable security and protection of sensitive customer information including credit cards.
The requirements for Tier 1 Certification include:
- Security management policies;
- Security policies;
- Security procedures;
- Network architecture;
- Software Design;
- Critical Protective Measures.
WHAT IS YOUR RETURNS POLICY?
- Items must be returned within 14 days of receipt.
Items must be unworn and unwashed.
Pierced jewellery cannot be returned for health and hygiene reasons.
Accessories cannot be returned for hygiene reasons.
Items must have all tags attached.Have you received my returned item(s)?
It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.
On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer).
We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
I don’t have the original packaging, can I return?
Yes, just pop your items in something non see-through, sealable & waterproof.
When will I receive my refund?
A typical refund will take up to 21 days: 14 days to be returned and processed, with up to 7 days for it to make its way through the banking system.
We’ll email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.
- Studio/Return Address : 29 Cicero Crescent,
Fairfeild, Milton Keynes.